1. When you go to your doctor's office you will request a copy of the medical records from that visit.
The doctor's office will have you sign a medical release form.
2. Upon receipt of the records, you will forward them to us.
As new medical records are received, they will be processed and added to a replacement LifeKey which then will be mailed to you. You can have up to 10 updated replacement keys sent to you a year.
3. Your replacement LifeKey will be mailed to you in a re-usable container.
You will remove your replacement LifeKey and return your existing LifeKey to us in the reusable package.
If you went to the ER and are in the middle of a treatment plan where you will continue to see your doctor or a specialist, we would recommend that you accumulate your additional medical records and send them to us as one batch. This way your medications can be stabilized and you can use only a couple of your updates rather then use them all at once.
